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Returns and Exchanges

Our refund/exchange policy

Please make your purchase carefully as we cannot offer a refund/exchange on an incorrect choice of bottle(s) or gift card. We will only refund in the case of a faulty item. If you believe your item to be faulty, please contact us immediately at info@iamsuis.com with a photo of your bottle.

What if I break my new Suis bottle?

Your Suis bottle is a piece that we know you will treat with love and care. However if you do accidentally break the glass within the first 30 days of purchase, we will replace the glass bottle (excluding the lid) for you. Simply email us at info@iamsuis.com: a photo of your broken bottle, a copy of your original receipt and a description in 200 words or less how it broke and why you would love another one. You will need to pay the shipping costs, however we will pay for the replacement. This is limited to one replacement per customer. Alteration, misuse or abuse void this policy.